Customer Experience
Inbound
As a proactive partner, Baruti helps you continuously optimise your incoming customer conversations.
- Phone and email support
- Telephone secretary service
- IT support
- Complaint management
Swiss precision made in Kosovo.
Welcome to Baruti
Nearshoring · Customer Experience · DACH
Baruti · Prishtina0:00 / 0:05
We don’t want to be the biggest but to be among the best.
Since 2011 · Prishtina, Kosovo
01Nearshoring partner
We are your nearshoring partner 
for boutique customer experience solutions 
for the German-speaking market. 
Since 2011
Since 2011 we have been delivering nearshoring solutions for customer experience, back office and market and opinion research from our location in Kosovo, focused on the German and English-speaking markets. Our reputation as a boutique provider focused on quality lets us create a unique symbiosis between clients and employees.
The company Baruti02Solutions
What Baruti does
We communicate in your language to make sure your customer care happens at the highest level.
Nearshore excellence
Back Office
Let us turn your back office into a smooth and efficient process, so you can focus on what matters.
- Order processing
- Ticket handling
- Accounting
- Controlling
CATI · ESOMAR
Market and opinion research
We deliver high-quality telephone interviews in German and English in line with the current ESOMAR guidelines.
- Social research
- Political and election research
- Media research
- Consumer research
Outsourcing in Kosovo
You can focus on your core business. We support you from planning to implementation with prompt and efficient service.
03Why us
What makes Baruti special
01 / 03
German in Kosovo
- 01
German in Kosovo
As a Swiss company, we identified Kosovo as the ideal location for a German-speaking call center. The strong ties between Kosovars and the DACH region have made German the dominant foreign language in Kosovo.
We are your Swiss partner for first-class customer service solutions in German and English from Kosovo.
- 02
Swiss excellence
We continuously apply the highest quality standards to meet our clients’ expectations.
We are happy to help you source your customer service in German, English, French and Italian cost-effectively and nearshore from Kosovo.
- 03
Careful employee selection
We involve you actively in the selection process, giving you a veto on staffing decisions and real influence over the make-up of your call center team.
The key to our success: native-level German speakers. Our employees are the driving force behind our success story. The entire overhead team in the Baruti world is made up of former agents.
04Baruti in numbers
Young. Dynamic. Competent. Multilingual.
In Europe’s youngest country.
- Founded
- 2011
Nearshoring from Prishtina since 2011
- Employees
- 300+
One of the largest providers in Kosovo
- Workstations
- 400+
At 3 locations with state-of-the-art technology
- Active projects
- 16
Broadly diversified
- Languages
- 4
German, English, French, Italian
- German speakers
- 10,000+
People in Kosovo speak fluent German
Time zone
GMT+1
Two to three hours by plane from every major European city.
- PrishtinaKosovo
- ZugSwitzerland
- StuttgartGermany
05Certificates
Data protection is our top priority.
At Baruti, data protection comes first. As a certified call center in Kosovo, we work to internationally recognised standards.
- Information securitySince 2014
ISO/IEC 27001:2022
- Card data securitySince 2017
PCI DSS
- Data protectionSince 2018
GDPR
06News
Latest from the Baruti world
- 01Partnership
Baruti AG and the University of Prizren “Ukshin Hoti” sign a memorandum of understanding
Today Baruti AG and the University of Prizren “Ukshin Hoti” signed a cooperation agreement to create concrete opportunities for internships, training and study visits for students.
- 02Sponsorship
Baruti signs a sponsorship agreement with DokuFest
Today we formally signed the sponsorship agreement with DokuFest, the International Documentary and Short Film Festival, Kosovo’s most renowned cultural event and one of the leading film festivals in Southeast Europe.
- 03Trade fair
CCW 2024, the 25th international congress and trade fair
Visit us at CCW 2024 from 26 to 29 February. Stand D4, Hall 2.
07Contact
Get in touch
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